Accenture / Avanade

2017-18

Concept Developer (UX/BA)

 

Role:   

 

Working onsite with a global leader in the oil & gas industry, I helped improve proprietary software for realtime onshore monitoring of blowout prevention equipment for deep sea drilling projects.

 

Using design thinking principles and UX best practices, I facilitated upgrades to application usability and features. 

 

Activities included:

• contextual inquiry and in situ observation of system users in everyday interaction with the legacy system;
• consultation with stakeholders to prioritize and document feature requirements;
• creation of artifacts to guide development (primarily through detailed online prototypes created with Axure RP);
• Scripting and facilitating design thinking workshops to identify key workflows,
• establishing alignment among stakeholders for strategic approaches to future development endeavors.

Elsevier

2016

Senior UX Specialist

 

Role:   

 

Redesigned a product module, working with the Product Owner and Scopus UX team; conducted heuristic and style evaluations, as well as a baseline usability study of the existing module. I utilized UserZoom and other tools to evaluate user behavior internationally and analysed subjects' pain points in the current version of the product.

 

Designed and tested two iterations of alternatives to the current module, creating full interactive Axure prototypes of proposed updates, following UCD principles and conducting additional international user testing across iterations. 

 

details...

 

 

Manifest Digital

2015

Associate Experience Director

 

UX Team Lead working 50% onsite with a leading Department Store chain, assigned to multiple projects. Served as a bridge between corporate CX Department and the agency’s IAs and Designers for selected projects. Provided strategic feedback for ongoing efforts and guided initiatives to conduct in-depth research and analysis on emerging industry topics. Designed and conducted contextual usability inquiries evaluating the competitive landscape surrounding contemporary fulfillment methodologies.

Left: Example Customer Journey map.

Additional samples available on request.

Enterprise Rent-A-Car

2012

UX Architect

 

Project: RideShare

 

Collected user requirements through stakeholder workshops, contextual inquiry sessions.

Led meetings with Clients/ Onsite development team to understand requirements/ goals/ objectives, application workflow and touch points, AS-IS analysis, etc. Interacted with business team / Company Usability staff as part of activities such as Process-UI alignment (process flows – user scenarios mapping); workflow analysis, JAD sessions, etc.

details...

 

 

Fahlgren Mortine

2012

Information Architect

 

Provided Information Architecture support for client projects at an award-winning public relations and marketing agency. Collaborated with internal and client stakeholders to develop instruments such as process flow diagrams, wireframes and sitemaps.

 

Led efforts through competitive analysis, whiteboarding, IA documentation and stakeholder review to conceptualize and initiate redesign of the agency's public-facing website.

 

Further samples available upon request.

 

 

Discover Financial

2011

User Experience Designer (Contractor)

 

Role:   

• Conceptualization & Development of screen mockups, models & html prototypes
• Collaboration with stakeholders to review and revise requirements and specifications.
• Screen layout, design & development with HTML / CSS / JQuery on ColdFusion platform.

details...

 

 

Resource Interactive

2010

Information Architect (Contractor)

 

Role:   Created user flows, wireframes and sitemaps for application visualization. In collaboration with business stakeholders and project team, developed conceptual framework, interaction design, and information architecture for customer-facing applications, web pages, facebook games, & interactive web-based media.

details...

 

 

Mindleaders, Inc.

2009

Project: Platform Expansion

 

Role:   Created wireframes and screen mockups for application visualization. In collaboration with business stakeholders and project team, developed conceptual framework, interaction design, look & feel, and information architecture for expanded customer-facing application platform.

 

Analysis of existing third party assets; troubleshooting implementation layer with developers during coding of application components, reskinning alpha versions with CSS.

 

More about my work at MindLeaders